Latest
01
May
The Shape of the Work Matters
Institutions develop a way of working, whether anyone names it or not.
It shows up in ordinary places: how decisions
4 min read
17
Apr
Tools Should Fit the Work
Many companies use tools that are almost right.
They are useful enough to keep. They solve part of the problem.
4 min read
03
Apr
Most Organizations Know More Than They Can Use
Your organization has a kind of memory.
Some of it is easy to see. It lives in handbooks, policies, meeting
4 min read
19
Mar
When Good People Are Carrying Bad Systems
Churches, schools, organizations, and businesses do not break because people stop caring. More often, the people care a great deal.
7 min read
12
Mar
The Messy Middle Is Where Good Ideas Usually Die
Most organizations are not short on ideas. Someone sees a better way to train volunteers, welcome new people, support families,
6 min read
26
Feb
The Coming Flood of Polished Emptiness
For a long time, doing more required more: more people, more hours, more money, more specialized skill, and more time
7 min read
12
Feb
Your Best Idea Still Has to Survive the Explanation
Good ideas often begin in rooms where they make sense. A few leaders have been talking for months, sometimes years.
9 min read
29
Jan
Trust is Built Before People Need It
Most people do not decide whether they trust an organization during the moment when trust is most obviously needed.
By
9 min read
15
Jan
The End of One-Size-Fits-All Organizations
For most of the digital era, organizations have lived with an awkward bargain.
They understood their own work better than
13 min read